The coronavirus outbreak is first and foremost a human tragedy, affecting hundreds of thousands of people. It is also having a growing impact on the global economy. This article is intended to provide business leaders with a perspective on the evolving situation and implications for their companies. The outbreak is moving quickly, and some of the perspectives in this article may fall rapidly out of date. This article reflects our perspective as of March 1, 2020. We will update it regularly as the outbreak evolves.
What we know about the outbreak
COVID-19 crossed an inflection point during the week of February 24, 2020. Cases outside China exceeded those within China for the first time, with 54 countries reporting cases as of February 29. The outbreak is most concentrated in four transmission complexes—China (centered in Hubei), East Asia (centered in South Korea and Japan), the Middle East (centered in Iran), and Western Europe (centered in Italy). In total, the most-affected countries represent nearly 40 percent of the global economy. The daily movements of people and the sheer number of personal connections within these transmission complexes make it unlikely that COVID-19 can be contained. And while the situation in China has stabilized with the implementation of extraordinary public-health measures, new cases are also rising elsewhere, including Latin America (Brazil), the United States (California, Oregon, and Washington), and Africa (Algeria and Nigeria). The US Centers for Disease Control and Prevention has set clear expectations that the United States will experience community transmission, and evidence is emerging that it may be happening already.
Download the full set of our latest perspectives on COVID-19.
While the future is uncertain, it is likely that countries in the four mature transmission complexes will see continued case growth; new complexes may emerge. This could contribute to a perception of “leakage,” as the public comes to believe that the infections aren’t contained. Consumer confidence, especially in those complexes, may erode, and could be further weakened by restrictions on travel and limits on mass gatherings. China will mostly likely recover first, but the global impact will be felt much longer. We expect a slowdown in global growth for 2020. In what follows, we review the two most likely scenarios for economic impact and recovery and provide insights and best practices on how business leaders can navigate this uncertain and fast-changing situation.
In our base-case scenario (Exhibit 1), continued spread within established complexes, as well as community transmission in new complexes, drives a 0.3- to 0.7-percentage-point reduction in global GDP growth for 2020. China, meanwhile, continues on its path to recovery, achieving a near-complete economic restart by mid-Q2 (in spite of the current challenges of slow permissions and lack of migrant-worker capacity). As other geographies experience continued case growth, it is likely that movement restrictions will be imposed to attempt to stop or slow the progression of the disease. This will almost certainly drive a sharp reduction in demand, which in turn lowers economic growth through Q2 and early Q3. Demand recovery will depend on a slowing of case growth, the most likely cause of which would be “seasonality”—a reduction in transmissions similar to that seen with influenza in the northern hemisphere as the weather warms. Demand may also return if the disease’s fatality ratio proves to be much lower than we are currently seeing.
Regions that have not yet seen rapid case growth (such as the Americas) are increasingly likely to see more sustained community transmission (for example, expansion of the emergency clusters in the western United States). Greater awareness of COVID-19, plus additional time to prepare, may help these complexes manage case growth. However, complexes with less robust health systems could see more general transmission. Lower demand could slow growth of the global economy between 1.8 percent and 2.2 percent instead of the 2.5 percent envisioned at the start of the year.
Unsurprisingly, sectors will be affected to different degrees. Some sectors, like aviation, tourism, and hospitality, will see lost demand (once customers choose not to eat at a restaurant, those meals stay uneaten). This demand is largely irrecoverable. Other sectors will see delayed demand. In consumer goods, for example, customers may put off discretionary spending because of worry about the pandemic but will eventually purchase such items later, once the fear subsides and confidence returns. These demand shocks—extended for some time in regions that are unable to contain the virus—can mean significantly lower annual growth. Some sectors, such as aviation, will be more deeply affected.
In the pessimistic scenario, case numbers grow rapidly in current complexes and new centers of sustained community transmission erupt in North America, South America, and Africa. Our pessimistic scenario assumes that the virus is not highly seasonal, and that cases continue to grow throughout 2020. This scenario would see significant impact on economic growth throughout 2020, resulting in a global recession.
In both the base-case and pessimistic scenarios, in addition to facing consumer-demand headwinds, companies will need to navigate supply-chain challenges. Currently, we see that companies with strong, centralized procurement teams and good relationships with suppliers in China are feeling more confident about their understanding of the risks these suppliers face (including tier-2 and tier-3 suppliers). Others are still grappling with their exposure in China and other transmission complexes. Given the relatively quick economic restart in China, many companies are focused on temporary stabilization measures rather than moving supply chains out of China. COVID-19 is also serving as an accelerant for companies to make strategic, longer-term changes to supply chains—changes that had often already been under consideration.
To better understand which scenario may prevail, planning teams can consider a set of leading indicators like those in Exhibit 2.
Where business should focus
Seven actions can help businesses of all kinds.
Protect your employees. The COVID-19 crisis has been emotionally challenging for many people, changing day-to-day life in unprecedented ways. For companies, business as usual is not an option. They can start by drawing up and executing a plan to support employees that is consistent with the most conservative guidelines that might apply and has trigger points for policy changes. Some companies are actively benchmarking their efforts against others to determine the right policies and levels of support for their people. Leaders must communicate with employees with the right level of specificity and frequency.
Set up a cross-functional COVID-19 response team. Companies should nominate a direct report of the CEO to lead the effort and should appoint members from every function and discipline to assist. Further, in most cases, team members will need to step out of their day-to-day roles and dedicate most of their time to virus response. A few workstreams will be common for most companies: a) employees’ health, welfare, and ability to perform their roles; b) financial stress-testing and development of a contingency plan; c) supply-chain monitoring, rapid response, and long-term resiliency (see below for more); d) marketing and sales responses to demand shocks; and e) coordination and communication with relevant constituencies. These subteams should define specific goals for the next 48 hours, adjusted continually, as well as weekly goals, all based on the company’s agreed-on planning scenario. The response team should install a simple operating cadence and discipline that focuses on output and decisions, and does not tolerate meetings that achieve neither.
Ensure that liquidity is sufficient to weather the storm. Businesses need to define scenarios tailored to the company’s context. For the critical variables that will affect revenue and cost, they can define input numbers through analytics and expert input. Companies should model their financials (cash flow, P&L, balance sheet) in each scenario and identify triggers that might significantly impair liquidity. For each such trigger, companies should define moves to stabilize the organization in each scenario (optimizing accounts payable and receivable; cost reduction; divestments and M&A).
Stabilize the supply chain. Companies need to define the extent and likely duration of their supply-chain exposure to areas that are experiencing community transmission, including tier-1, -2, and -3 suppliers, and inventory levels. Most companies are primarily focused on immediate stabilization, given that most Chinese plants are currently in restart mode. They also need to consider rationing critical parts, prebooking rail/air-freight capacity, using after-sales stock as a bridge until production restarts, gaining higher priority from their suppliers, and, of course, supporting supplier restarts. Companies should start planning how to manage supply for products that may, as supply comes back on line, see unusual spikes in demand due to hoarding. In some cases, medium or longer-term stabilization may be warranted, which calls for updates to demand planning, further network optimization, and searching for and accelerating qualification of new suppliers. Some of this may be advisable anyway, absent the current crisis, to ensure resilience in their supply chain—an ongoing challenge that the COVID-19 situation has clearly highlighted.
Stay close to your customers. Companies that navigate disruptions better often succeed because they invest in their core customer segments and anticipate their behaviors. In China, for example, while consumer demand is down, it has not disappeared—people have dramatically shifted toward online shopping for all types of goods, including food and produce delivery. Companies should invest in online as part of their push for omnichannel distribution; this includes ensuring the quality of goods sold online. Customers’ changing preferences are not likely to go back to pre-outbreak norms.
Practice the plan. Many top teams do not invest time in understanding what it takes to plan for disruptions until they are in one. This is where roundtables or simulations are invaluable. Companies can use tabletop simulations to define and verify their activation protocols for different phases of response (contingency planning only, full-scale response, other). Simulations should clarify decision owners, ensure that roles for each top-team member are clear, call out the “elephants in the room” that may slow down the response, and ensure that, in the event, the actions needed to carry out the plan are fully understood and the required investment readily available.
Demonstrate purpose. Businesses are only as strong as the communities of which they are a part. Companies need to figure out how to support response efforts—for example, by providing money, equipment, or expertise. For example, a few companies have shifted production to create medical masks and clothing.
The checklist in Exhibit 3 can help companies make sure they are doing everything necessary.
The coronavirus crisis is a story with an unclear ending. What is clear is that the human impact is already tragic, and that companies have an imperative to act immediately to protect their employees, address business challenges and risks, and help to mitigate the outbreak in whatever ways they can.
For more of the latest information on COVID-19, please see reports from the European Centre for Disease Control and Prevention, the US Centers for Disease Control and Prevention, and the World Health Organization; and Johns Hopkins University’s live tracker of global cases.
About the author(s)
Matt Craven is a partner in McKinsey’s Silicon Valley office. Linda Liu is a partner in the New York office, where Matt Wilson is a senior partner. Mihir Mysore is a partner in the Houston office.
Source : McKinsey Insights
Administered only by nurses with 99.9% accuracy and a 24-hour turnaround time
As Hong Kong prepares for a “health code” and “travel bubble” to open up travel with mainland China, Macau, and Singapore, local start-up Evercare is proactively rolling out an internationally-accepted, 99.9% accurate  COVID-19 test designed specifically for cross-border travel. By adopting the WHO-recommended nasal and throat swab testing method, Evercare has tested over 20,000 people, providing official documentation for travel and a unique testing experience at the convenience of their home.
WHO-recommended nasal and throat swab sampling for individuals and corporates
Partnering with one of the largest government-accredited medical laboratories, Evercare’s COVID-19 test is generated from the PCR (polymerase chain reaction) methodology, the same approach used by public and private hospitals in Hong Kong. Unlike other service providers, Evercare adopts the internationally-accepted nasal and throat swab testing method instead of the do-it-yourself deep throat saliva test approach. According to research from The Chinese University, saliva tests had a shocking 31% false negative rate, and the rate is two to three times higher if there is no phlegm in the sample. Collecting the nasal and throat sample is easy and pain-free. A registered nurse will use a plastic swab to take a sample from the throat and 1.5 to 2 cm into the nostril, which is far less invasive than the 4cm required for nasopharyngeal swabs. Results will be ready within 24 to 48 hours of testing, and can be ready on the same day with express service.
For corporate partners, Evercare helps companies test their employees before they return to the office. Regular tests for workers can prevent the virus’ spread and boost employees’ confidence about coming back to work. Under this scheme, registered nurses visit the workplace to administer testing, reducing employees’ travel time and raising work productivity.
“The health of our community has always been our number one priority. When COVID-19 began to spread, we realised it was our responsibility to contribute”, said Kenneth Wong, CEO of Evercare. “We chose the nasal and throat swab testing method as it is internationally-accepted and suitable for all cross-border travel. With the rising tide of COVID infections re-emerging across Europe, the U.S., and rest of the world, Evercare opts for safety and accuracy over speed. Our health is our most important asset, and we hope to play our part in fighting the pandemic, together.”
| Evercare is partnered with one of the testing institutions recognised by the Hong Kong SAR Government.|
Evercare’s mission is to help our parents and grandparents live safely at home. We offer professional home care services for the elderly, specialising in cancer, stroke, dementia and rehabilitative care.
Founded in 2016, Evercare has delivered more than 100,000 hours of professional home care, empowering our loved ones to live with dignity and independence.
In light of the COVID-19 pandemic, Evercare launched Hong Kong’s first in-home COVID-19 testing, certified for all cross-border travel. The test is administered only by nurses with 99.9% accuracy and guarantees a 24-hour turnaround time in the safety and comfort of your home.
Evercare’s awards range from being a ‘Finalist for the Best Home Care Operator’ in the Asia Pacific Eldercare Innovation Awards 2018, to being accepted into the Cyberport Incubation Programme 2020, while being selected by the Social Welfare Department as a Recognised Service Provider of the ‘Community Care Service Voucher for the Elderly’ (CCSV). Our team of advisors include the President of the Hong Kong Alzheimer’s Disease Association and doctors in specialties such as orthopaedics and neurosurgery to provide holistic care for your loved ones at home.